Privacy Policy — PackersBazaar.in

When you use PackersBazaar.in, we collect information that is necessary to connect you with the right packers and movers. This includes:

Personal Identification Information: Your full name, mobile phone number, and email address, which you provide when submitting a quote request or creating an account.

Shifting Details: Information about your move, including the origin city, destination city, type of residence or office, approximate volume of goods, preferred moving date, and any special requirements (e.g., piano, car transport, international move).

Usage & Technical Data: We automatically collect data about how you interact with our website, including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and similar tracking technologies.

Communications: If you contact our support team via phone, email, or chat, we may retain records of those interactions to improve our services.

All personal data is collected with your knowledge and, where required by law, your explicit consent, in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We use the information we collect for the following purposes:

Matching with Movers: Your shifting details (origin, destination, move type, date) are used to identify and connect you with verified, GST-registered packers and movers who serve your route and match your requirements.

Sending Quotes: We share your contact information with movers you have requested quotes from so they can reach out to you with accurate pricing.

Service Improvement: Aggregated and anonymised usage data helps us understand how users navigate PackersBazaar.in, which features are most useful, and where we can improve the experience.

Communications: We may send you transactional messages (e.g., quote confirmation, mover contact details), service updates, and — with your consent — promotional offers or tips related to moving. You can opt out of marketing communications at any time.

Fraud Prevention & Safety: We analyse patterns in usage data to detect and prevent fraudulent listings, fake reviews, or misuse of our platform.

Legal Compliance: We may use or disclose your data when required by applicable Indian law, court order, or government authority.

PackersBazaar.in does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is shared only in the following limited circumstances:

Verified Movers You Contact: When you request a quote from one or more movers listed on our platform, we share your name, phone number, and shifting details with those specific movers so they can respond to your inquiry. We share only what is necessary for them to provide you with an accurate quote.

Service Providers: We may share data with trusted third-party vendors who assist us in operating our platform — for example, cloud hosting providers, email delivery services, analytics platforms, and customer support tools. These vendors are bound by confidentiality obligations and are not permitted to use your data for any purpose other than providing services to us.

Legal Requirements: If required by law, regulation, legal process, or government request (including under the Information Technology Act, 2000), we may disclose your information to the appropriate authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

We do not share your personal information with movers you have not specifically requested quotes from. We do not sell your data. Ever.

PackersBazaar.in uses cookies and similar tracking technologies (such as web beacons and pixels) to enhance your browsing experience and gather analytics.

Types of Cookies We Use: • Essential Cookies: Required for the website to function correctly, such as maintaining your session and storing your quote preferences. • Analytics Cookies: Tools like Google Analytics help us understand how users interact with our site — which pages are popular, where users drop off, and how we can improve navigation. • Marketing Cookies: If you arrive at our site via an advertisement, we may use cookies to measure the effectiveness of that campaign.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on PackersBazaar.in. Most browsers allow you to refuse cookies or delete existing cookies via the settings or preferences menu.

We do not use cookies to track you across third-party websites for advertising purposes beyond what is described in this policy.

We take the security of your personal information seriously and implement reasonable security practices as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Our security measures include: • SSL/TLS encryption for all data transmitted between your browser and our servers. • Secure, access-controlled servers hosted with reputable cloud providers. • Restricted internal access to personal data on a need-to-know basis for our staff. • Regular security audits and vulnerability assessments. • Password hashing and salting for user accounts.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. In the event of a data breach that is likely to harm your interests, we will notify you and the relevant authorities as required by applicable law.

As a user of PackersBazaar.in, you have the following rights with respect to your personal data:

Right to Access: You may request a copy of the personal information we hold about you at any time by emailing info@packersbazaar.in.

Right to Correction: If you believe any information we hold about you is inaccurate or incomplete, you can update it through your account settings or by contacting us.

Right to Deletion: You may request that we delete your personal data. We will honour such requests unless we are required to retain data for legal, tax, or regulatory reasons. Please note that deleting your account will remove your profile, saved searches, and quote history.

Right to Withdraw Consent: Where we process your data based on your consent (e.g., marketing emails), you may withdraw that consent at any time by clicking "Unsubscribe" in any email or by contacting us.

Right to Grievance Redressal: In accordance with the Information Technology Act, 2000 and its rules, any grievances concerning the processing of your data may be directed to our Grievance Officer at info@packersbazaar.in. We will acknowledge your grievance within 24 hours and resolve it within 30 days.

Our website may contain links to third-party websites, including the websites of individual mover companies, government portals, or payment gateways. These links are provided for your convenience and information.

PackersBazaar.in has no control over the privacy practices, content, or data handling of these third-party websites. We are not responsible for the privacy policies or practices of any website that we link to. We encourage you to review the privacy policy of every website you visit.

When you click on a mover's website link from our directory, you leave PackersBazaar.in and your interactions with that website are governed by that company's own privacy policy.

PackersBazaar.in is not directed at children under the age of 18. We do not knowingly collect personal information from minors.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@packersbazaar.in. We will promptly delete any such information from our records upon verification.

Our moving and relocation services are intended for adults who are legally capable of entering into contracts under the Indian Contract Act, 1872.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

When we make changes, we will: • Update the "Effective Date" at the top of this page. • Post the revised policy on this page. • For material changes that significantly affect your rights or how we use your data, notify you via email (to the address associated with your account) or via a prominent notice on our website at least 7 days before the changes take effect.

Your continued use of PackersBazaar.in after any changes to this policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

PackersBazaar.in Email: info@packersbazaar.in Grievance Officer: Available Monday to Saturday, 9 AM – 6 PM IST

We take all privacy inquiries seriously and will respond within 2 business days. Grievances as defined under the IT Act, 2000 will be acknowledged within 24 hours and resolved within 30 days.

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the rules made thereunder.